Examining the Impact of Artificial intelligence on Hotel Employees: The Case of Egypt

Document Type : Original Research

Author

Demonstrator, Hotel Management Department, Faculty of Tourism and Hotels, Matrouh University

Abstract

Artificial Intelligence (AI) is probably the topic of the hour. This study aims to explore the influence of AI on the hospitality employees' job security in Egypt. AI influence has been a highly debated topic. Previous literature have found different employees' views about AI and its effects on their jobs. On one side, AI as a colleague, on the other side, it is a threating tool to their jobs. In this study, an online questionnaire was used to gather employees' views about AI. Pearson correlation coefficient was used to analyze the relationships between the study variables. In general, there was no significant relationship between AI applications and job security and engagement. However, there were relationships between some of the dimensions of AI applications and dependent variables. Therefore, it is recommended that hospitality practitioners along with the government invest in strong AI infrastructure as it is the trend nowadays. Along with that there should be more focus on training and assurance for employees about AI. AI curriculums should get more attention in Egyptian universities.

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