Assessing the Mediating Role of Emotional Exhaustion in Political Behavior Effect on Turnover Intention: A Study on Alexandria Hotels

Document Type : Original Research

Authors

1 PhD, Hotel Studies Department, Faculty of Tourism and Hotels, Alexandria University.

2 Emeritus Professor, Hotel Studies Department, Faculty of Tourism and Hotels, Alexandria University.

3 Associate Professor, Hotel Studies Department, Faculty of Tourism and Hotels, Alexandria University.

4 Associate Professor, Hotel Studies Department, Faculty of Tourism and Hotels, Alexandria University & College of Arts, King Faisal University, Saudi Arabia.

Abstract

This study aimed at examining the effect of perceived political behavior on employees’ turnover intention. Additionally, the study aimed at investigating whether emotional exhaustion mediates the effect of political behavior on turnover intention. The population of the study was the four- and five-star hotels in Alexandria. Due to the small number of population size, all hotels were included. The self-administrated questionnaire was used to collect the required data. The total number of collected questionnaires was 118 questionnaires, only 105 were valid for the statistical analysis. The results revealed that employees’ political behavior perception has a significant positive effect on their turnover intention as well as emotional exhaustion. Moreover, emotional exhaustion was found to have a significant positive effect on turnover intention. Furthermore, the study results pointed out that emotional exhaustion partially mediates the effect of perceived political behavior on employees’ turnover intention. According to the results, some recommendations were directed to hotel practitioners to help adjusting employees’ political behavior and minimizing emotional exhaustion in order to diminish turnover intention.

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